RECOMMENDED CORRECTIVE ACTION
CATEGORY
ACTION DESCRIPTION
01. NEW IDEAS
Conduct a survey of citizens and City staff to identify opportunities to improve the idea collection process. Create an online platform for easy sharing and evaluation of ideas.
02. ESTIMATION
Research and analyze the reasons for the lack of accuracy of work cost estimates and timeframes. Introduce regular revisions of estimates during the project life cycle.
03. BUDGETTING
Review and optimise the budget allocation process based on strategic priorities and identify potential savings.
04. PLANNING QUALITY
Enhance project management skills to reduce uncertainty and improve team coordination.
05. EXECUTION
Expanding the project delivery team to include risk and conflict management experts to minimize bottlenecks and increase efficiency.
06. REPORTING
Creation of a dedicated reporting management team to ensure consistent and transparent presentation of project information.
07. PRIORITISATION & RISKS
Expanding risk analysis to include regular assessment of priorities and linking to the City's financial plan.
08. COMMUNICATION
Creation of an interactive platform for communication with citizens, providing a space for ideas, opinions and feedback.
09. PROJECT EVALUTION
Expanding the regular evaluation committees to include external experts and stakeholders to increase the objectivity of the evaluation.
TOTAL SCORE DEFINITION
RANGE
SCORE LEVEL
DESCRIPTION
>33%
Level 1 - Strategic
Engaging citizens in discussions and obtaining their views can provide valuable insight into community needs. Subsequently, it is advisable to create a plan for the modernization and optimization of processes with an emphasis on transparency and efficiency. Cooperation with experts and the involvement of city staff in training can support better implementation of new procedures. Emphasis on technological innovation and digitization can also increase the efficiency of urban processes. Overall, it is necessary to create a strategy that will respond to the specifics of the city and improve the quality of services provided to citizens.
34-66%
Level 2 - Preferred
Strengthen communication with citizens and get their views and feedback on processes. Encourage innovation and modernize technology systems to increase the efficiency and speed of services provided. Make sure the teams working on city processes are sufficiently trained and motivated. Regularly monitor results and respond to changes in society and technology to maintain the increasing success of city processes.
67-90%
Level 3 - Maintained
Identify the key factors that led to success and implement strategies to maintain and strengthen these aspects. Furthermore, improve communication with citizens, involve them in decision-making processes and strengthen transparency. Invest in modern technologies and data analysis for more efficient and faster provision of city services. Support sustainability and smart city initiatives. In addition, continuously train staff and create an environment of innovation and teamwork. Monitor performance and collect feedback to be able to dynamically respond to the changing needs of the city and residents.
91-100%
Level 4 - Excellence
Continuously monitor and update existing procedures to ensure optimal efficiency and citizen satisfaction. Pay attention to sustainable and ecological initiatives that support the environment and quality of life in the city. Invest in modern technologies, artificial intelligence and digitization to further improve services and operational efficiency. Strengthen citizen participation in decision-making processes and maintain transparency. Continually develop the skills of workers so that they are ready to face future challenges. The city should be flexible and capable of innovation to respond to the dynamics of the urban environment and the changing needs of the inhabitants.