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01. CITY MANAGEMENT
Effectiveness and transparency of the work of city officials. It includes an assessment of leadership ability, transparency of decision-making processes, and commitment to the needs of citizens.
- Does the city administration take steps to ensure compliance with local, state, and federal regulations and laws?1 = low rate, 10 = high rate
- How clear are the key objectives and priorities of the city administration, and how are these aligned with the needs and expectations of citizens?1 = low rate, 10 = high rate
- How well does the city administration measure and track its performance, and what metrics are used to evaluate success?1 = low rate, 10 = high rate
- How well is risk management incorporated into the decision-making process at the city administration, and what is the quality of strategies are in place to mitigate potential risks?1 = low rate, 10 = high rate
- How well does the city administration ensure transparency and accountability in its operations, particularly with regards to budgetary decisions and resource allocation?1 = low rate, 10 = high rate
- Does the city administration take to promote diversity, equity, and inclusion within its workforce and among the city's residents?1 = low rate, 10 = high rate
- How well does the city administration manage conflicts of interest, particularly in cases where private interests may conflict with public interests?1 = low rate, 10 = high rate
- Do exist strategies to ensure effective communication and collaboration between the city administration and other stakeholders, including citizens, businesses, and community organizations?1 = low rate, 10 = high rate
- How well does the city administration ensure that its decisions and actions are consistent with the city's long-term goals and strategic plans?1 = low rate, 10 = high rate
- Does the city administration take to promote sustainability and environmental stewardship, and how well are these efforts integrated into the city's overall planning and decision-making processes?1 = low rate, 10 = high rate
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02. ADMINISTRATION
Efficiency and effectiveness of the city's internal administrative processes. It includes an evaluation of the processes for records management, filing, and other administrative functions.
- How extensively are administrative processes digitized, including document management, scheduling, and communication?1 = low rate, 10 = high rate
- How well are your administrative systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or office productivity tools?1 = low rate, 10 = high rate
- How well-utilized are digital tools for managing appointments, meetings, and scheduling tasks within the Administration department?1 = low rate, 10 = high rate
- What level of automation exists in routine administrative tasks, such as email management, data entry, and travel coordination?1 = low rate, 10 = high rate
- How well is data analytics used for optimizing administrative processes, identifying bottlenecks, and improving overall efficiency?1 = low rate, 10 = high rate
- How effectively are digital collaboration tools utilized for internal communication and coordination within the Administration team?1 = low rate, 10 = high rate
- How advanced is your use of digital technologies, such as cloud-based solutions, for document storage and retrieval?1 = low rate, 10 = high rate
- To what degree are digital platforms used for managing employee records, onboarding processes, and HR-related administrative tasks?1 = low rate, 10 = high rate
- How comprehensive is your administration department's cybersecurity infrastructure, and to what extent is it aligned with data protection regulations?1 = low rate, 10 = high rate
- How well-prepared is your Administration department in terms of adopting and adapting to emerging digital trends and technologies?1 = low rate, 10 = high rate
- How well are goals and objectives of the city administration, and how well are they aligned with the needs and priorities of the local community?1 = low rate, 10 = high rate
- How well does the municipal office manage and allocate resources to support the delivery of essential services to residents, such as public safety, transportation, and public works?1 = low rate, 10 = high rate
- How well are measures in place to ensure that city administration activities are transparent, accountable, and in compliance with local regulations and ethical standards?1 = low rate, 10 = high rate
- How well does the municipal office engage with residents and stakeholders to gather input and feedback on city administration activities and what is the quality of mechanisms to address community concerns and complaints?1 = low rate, 10 = high rate
- What is the quality of partnerships that the municipal office have in place with other organizations, such as nonprofit groups and private sector firms, to support the delivery of city administration services and improve efficiency and effectiveness?1 = low rate, 10 = high rate
- How well does the municipal office promote innovation and continuous improvement in city administration processes and systems, including efforts to incorporate new technologies and best practices?1 = low rate, 10 = high rate
- What is the quality of policies and procedures that the municipal office have in place to ensure the safety and security of city administration operations, including efforts to mitigate risks associated with cyber threats and other security concerns?1 = low rate, 10 = high rate
- How well does the municipal office measure the effectiveness and impact of city administration activities, including efforts to track performance metrics and data analysis?1 = low rate, 10 = high rate
- Are measures in place to ensure that city administration services are accessible, including efforts to accommodate the needs of residents with disabilities and promote diversity in service delivery?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness and impact of city administration investments and identify opportunities for improvement based on performance metrics and data analysis?1 = low rate, 10 = high rate
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03. INTERNAL PROCESSES
Efficiency of internal city processes. It includes an assessment of the efficiency of workflows, interdepartmental coordination, and the use of technology to optimize internal operations.
- How well are internal processes within the municipality documented, and how well are these documents readily accessible and up-to-date?1 = low rate, 10 = high rate
- Are controls to ensure the accuracy and completeness of data and information in place used in internal processes, such as payroll, procurement, and financial management?1 = low rate, 10 = high rate
- How well are internal processes reviewed and evaluated to identify potential weaknesses or areas for improvement, and are actions to address any issues identified taken?1 = low rate, 10 = high rate
- How well are internal processes communicated and understood by staff, and what is the quality of training or support provided to ensure that staff have the necessary skills and knowledge to perform their roles effectively?1 = low rate, 10 = high rate
- What is the quality of role that technology department play in supporting internal processes, and how well are technology solutions selected, implemented, and maintained?1 = low rate, 10 = high rate
- How well are internal processes designed to ensure compliance with relevant laws, regulations, and policies, and are in place mechanisms to monitor compliance?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that internal processes are efficient and cost-effective, and how well are these measures monitored and evaluated?1 = low rate, 10 = high rate
- How well are internal processes designed to minimize the risk of fraud, waste, or abuse, and what is the quality of controls to detect and prevent these types of activities?1 = low rate, 10 = high rate
- How well are internal processes designed to support collaboration and communication among different departments or teams within the municipality?1 = low rate, 10 = high rate
- How well are internal processes evaluated to ensure that they are meeting the needs of stakeholders, such as citizens, businesses, and other community organizations?1 = low rate, 10 = high rate
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04. EXTERNAL PROCEESS
City's interactions with external entities, including collaboration with other cities, regional agencies, and the private sector. It includes an assessment of partnerships, collaboration, and resource sharing.
- Are in place processes to engage and communicate with external stakeholders, such as citizens, businesses, and community organizations, and how well are these processes evaluated for effectiveness?1 = low rate, 10 = high rate
- How well are external processes designed to ensure compliance with relevant laws, regulations, and policies, and what is the quality of mechanisms to monitor compliance?1 = low rate, 10 = high rate
- Are in place measures to ensure that external processes are efficient and cost-effective, and how well are these measures monitored and evaluated?1 = low rate, 10 = high rate
- How well are designed external processes to support collaboration and communication among different organizations, including other municipalities, regional or state government, and non-governmental organizations?1 = low rate, 10 = high rate
- Are in place controls to ensure the accuracy and completeness of data and information used in external processes, such as permits and licenses, public hearings, and public information requests?1 = low rate, 10 = high rate
- How well are reviewed and evaluated external processes to identify potential weaknesses or areas for improvement, and what is the quality of actions taken to address any issues identified?1 = low rate, 10 = high rate
- Are in place measures to ensure that external processes are designed to meet the needs of stakeholders, including citizens, businesses, and other community organizations?1 = low rate, 10 = high rate
- How well are external processes designed to promote transparency and accountability, particularly with regards to decision-making and resource allocation?1 = low rate, 10 = high rate
- What is the quality of technology department in supporting external processes, and how well are technology solutions selected, implemented, and maintained?1 = low rate, 10 = high rate
- How well are external processes designed to promote sustainability and environmental stewardship, and how well are these efforts integrated into the municipality's overall planning and decision-making processes?1 = low rate, 10 = high rate
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05. COMMUNICATION & PR
City's communication strategies and resources. It includes an assessment of the effectiveness of public information, interaction with the media, and the use of modern communication channels.
- How well does the city office communicate with the public, and what is the quality of channels used to disseminate information, such as press releases, social media, and website updates?1 = low rate, 10 = high rate
- How well is public communication managed and coordinated within the city office, and what is the quality of protocols are in place to ensure accuracy and consistency of messaging?1 = low rate, 10 = high rate
- How good is feedback from the public received and incorporated into the city office's communication strategies, and what is the quality of mechanisms to respond to inquiries or concerns?1 = low rate, 10 = high rate
- Does exists the process for approving public communication and PR materials, and how well is this process monitored for quality control?1 = low rate, 10 = high rate
- How well is the city office's public image and reputation monitored and evaluated, and what is the quality of actions to address negative publicity or concerns from the public?1 = low rate, 10 = high rate
- Are measures in place to ensure that public communication and PR activities are aligned with the city office's overall mission and objectives?1 = low rate, 10 = high rate
- How well are public communication and PR strategies designed to reach diverse audiences, including non-English speakers, low-income communities, and other marginalized groups?1 = low rate, 10 = high rate
- What is the quality of data and analytics that play role in informing the city office's public communication and PR strategies, and how well are these metrics monitored and evaluated for effectiveness?1 = low rate, 10 = high rate
- How well are public communication and PR strategies designed to promote transparency and accountability within the city office, particularly with regards to budgetary decisions and resource allocation?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that public communication and PR activities are ethical and compliant with relevant laws and regulations, such as anti-discrimination laws and freedom of information laws?1 = low rate, 10 = high rate
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06. SOCIETY (ADULTS)
The quality of life, safety, and support for adult citizens. It includes an assessment of the availability of health care, recreational facilities, and employment opportunities.
- How well does the municipal office promote civic engagement and participation among adult residents, including opportunities for public input and involvement in decision-making processes?1 = low rate, 10 = high rate
- What is the quality of programs and services that the municipal office provide to support adult education and workforce development, particularly for individuals who may face barriers to employment?1 = low rate, 10 = high rate
- How well does the municipal office promote social inclusion and diversity among adult residents, including efforts to address discrimination and promote equal access to services and opportunities?1 = low rate, 10 = high rate
- Are in place measures to promote public safety and reduce crime in the community, including partnerships with law enforcement and community-based organizations?1 = low rate, 10 = high rate
- How well does the municipal office promote public health and wellbeing among adult residents, including efforts to address health disparities and access to healthcare services?1 = low rate, 10 = high rate
- Are in place programs and services that the municipal office provide to support affordable housing and address homelessness among adult residents?1 = low rate, 10 = high rate
- Are in place measures to promote transportation equity and accessibility, including access to public transit and accommodations for individuals with disabilities?1 = low rate, 10 = high rate
- How well does the municipal office support local businesses and economic development, particularly for small businesses and entrepreneurs?1 = low rate, 10 = high rate
- Are in place measures to promote cultural and artistic activities in the community, including support for local arts organizations and events?1 = low rate, 10 = high rate
- How well are the needs and perspectives of adult residents considered in the municipal office's decision-making processes, particularly with regards to community planning and development decisions?1 = low rate, 10 = high rate
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07. SOCIETY (KIDS)
Conditions for children in the city. It includes an assessment of the school system, the availability of playgrounds and sports facilities, and the safety of the environment for children's activities.
- Does exist programs and services that the municipal office provide to support early childhood education and development, particularly for children from low-income families?1 = low rate, 10 = high rate
- How well does the municipal office promote access to high-quality education and resources for children of all ages, including efforts to address disparities in educational outcomes?1 = low rate, 10 = high rate
- Are in place measures to promote the safety and well-being of children in the community, including efforts to prevent child abuse and neglect?1 = low rate, 10 = high rate
- How well does the municipal office promote access to healthcare services and resources for children, particularly for those who may face barriers to care?1 = low rate, 10 = high rate
- Does exist programs and services does the municipal office provide to support after-school and summer programs, particularly for children from low-income families?1 = low rate, 10 = high rate
- How well does the municipal office promote access to affordable and nutritious food for children, particularly in food insecure areas of the community?1 = low rate, 10 = high rate
- Are in place measures to promote access to safe and accessible parks and recreational spaces for children, including efforts to address disparities in access to green spaces?1 = low rate, 10 = high rate
- How well does the municipal office promote cultural and artistic activities for children, including support for local youth arts organizations and events?1 = low rate, 10 = high rate
- What is the quality of partnerships that does the municipal office have in place with other organizations, such as schools, non-profits, and communities, to support the needs of children in the community?1 = low rate, 10 = high rate
- How well are the needs and perspectives of children and families considered in the municipal office's decision-making processes, particularly with regards to community planning and development decisions?1 = low rate, 10 = high rate
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08. ENVIRONMENT
City's measures to protect and sustainably use the environment. It includes an assessment of waste management policies, green spaces and biodiversity protection.
- Does exist environmental policies and initiatives has the municipal office established to promote sustainability, conservation, and protection of natural resources?1 = low rate, 10 = high rate
- How well are the environmental impacts of the municipal office's operations and activities assessed, and what is the quality of measures are in place to mitigate these impacts?1 = low rate, 10 = high rate
- Are in place measures to reduce the municipal office's carbon footprint, including reducing energy consumption and greenhouse gas emissions?1 = low rate, 10 = high rate
- How well does the municipal office promote sustainable transportation and encourage alternative modes of transportation, such as biking, walking, and public transit?1 = low rate, 10 = high rate
- How well are initiatives that does the municipal office have in place to promote waste reduction and encourage recycling and composting?1 = low rate, 10 = high rate
- How well are environmental factors considered in the municipal office's decision-making processes, including land use planning and development decisions?1 = low rate, 10 = high rate
- Are in place mechanisms to promote environmental education and awareness among municipal office staff and the broader community?1 = low rate, 10 = high rate
- What is the quality of partnerships that does the municipal office have in place with other organizations, such as non-profits and community groups, to promote environmental sustainability?1 = low rate, 10 = high rate
- How well does the municipal office promote environmental justice and equity, particularly with regards to addressing disparities in access to clean air and water, healthy food, and green spaces?1 = low rate, 10 = high rate
- How well are the municipality's environmental initiatives and policies evaluated for effectiveness, and what is the quality of actions to improve or revise these policies based on evaluation findings?1 = low rate, 10 = high rate
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09. TOURISM
The urban environment for tourists. It includes an assessment of the availability of tourist information, attractions, and services for visitors.
- What is the quality of the vision for tourism in the city, including goals and objectives for attracting visitors and promoting the local economy?1 = low rate, 10 = high rate
- How well does the municipal office promote the city as a tourist destination, including efforts to market the city's attractions and amenities?1 = low rate, 10 = high rate
- Are in place measures to ensure that tourism activities are environmentally sustainable and in compliance with local regulations, including efforts to mitigate the impact of tourism on local ecosystems and natural resources?1 = low rate, 10 = high rate
- How well does the municipal office engage with local businesses and organizations to support the development and promotion of tourism activities, including efforts to establish partnerships and collaboration?1 = low rate, 10 = high rate
- What is the quality of partnerships that does the municipal office have in place with other organizations, such as tourism boards and destination marketing organizations, to support the development and promotion of tourism?1 = low rate, 10 = high rate
- How does the municipal office measure the economic impact of tourism activities, including efforts to track visitor spending and measure the contribution of tourism to the local economy?1 = low rate, 10 = high rate
- What is the quality of policies and procedures that does the municipal office have to ensure the safety and security of tourists, including efforts to promote responsible tourism and mitigate risks associated with tourism activities?1 = low rate, 10 = high rate
- How well does the municipal office promote cultural and heritage tourism, including efforts to showcase the city's history, traditions, and local customs?1 = low rate, 10 = high rate
- Are in place measures to ensure that tourism activities are accessible and inclusive, including efforts to accommodate the needs of visitors with disabilities and promote diversity and inclusivity in tourism activities?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness and impact of tourism investments and identify opportunities for improvement or optimization based on performance metrics and data analysis?1 = low rate, 10 = high rate
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10. CITY DEVELOPMENT
City's strategies and measures for sustainable growth and development. It includes an assessment of spatial planning, business promotion and investment.
- What is the quality of the vision for the city's development, including goals and objectives for sustainable growth and economic development?1 = low rate, 10 = high rate
- How well does the municipal office prioritize development projects and allocate funding for infrastructure and other investments to support development?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that development projects are environmentally sustainable and in compliance with local zoning and land-use regulations?1 = low rate, 10 = high rate
- How well does the municipal office engage with residents and stakeholders in the planning and development process, including efforts to gather public input and feedback?1 = low rate, 10 = high rate
- What is the quality of partnerships does the municipal office have with other organizations, such as developers and community organizations, to support the planning and implementation of development projects?1 = low rate, 10 = high rate
- How well does the municipal office promote equitable development, including efforts to ensure that development benefits all residents, regardless of income or social status?1 = low rate, 10 = high rate
- What is the quality of policies and procedures does the municipal office have to ensure the safety and security of development projects, including efforts to mitigate risks associated with construction and operation of new facilities?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the economic impact of development projects, including efforts to measure job creation, revenue generation, and other economic benefits?1 = low rate, 10 = high rate
- Are in place measures to ensure that development projects are compatible with the character and culture of the local community, including efforts to preserve historic and cultural resources?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness and impact of development investments and identify opportunities for improvement or optimization based on performance metrics and data analysis?1 = low rate, 10 = high rate
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11. ASSET MANAGEMENT
City's asset management. It includes an assessment of the city's property inventory, maintenance strategies, and planning for the use of city properties.
- What is the quality of the current state of the city's assets, including physical infrastructure, equipment, and vehicles?1 = low rate, 10 = high rate
- How well does the municipal office ensure that assets are maintained and repaired in a timely and cost-effective manner to maximize their lifespan and value?1 = low rate, 10 = high rate
- Are in place measures to ensure that assets are utilized efficiently and effectively, including efforts to reduce waste and optimize energy consumption?1 = low rate, 10 = high rate
- How well does the municipal office prioritize asset management activities and allocate funding for maintenance, repair, and replacement of assets?1 = low rate, 10 = high rate
- What is the quality of partnerships that does the municipal office have with other organizations, such as vendors and contractors, to support the maintenance and repair of assets?1 = low rate, 10 = high rate
- How well does the municipal office ensure compliance with regulatory and legal requirements related to asset management, such as environmental regulations and safety standards?1 = low rate, 10 = high rate
- What is the quality of policies and procedures does the municipal office have to ensure the safe and responsible use of assets by employees, contractors, and other stakeholders?1 = low rate, 10 = high rate
- How well does the municipal office use data and analytics to inform asset management decisions, including efforts to predict and prevent equipment failures and optimize maintenance schedules?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that assets are effectively tracked and managed over their lifecycle, including efforts to maintain accurate inventory and asset records?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness and impact of asset management investments and identify opportunities for improvement or optimization based on performance metrics and data analysis?1 = low rate, 10 = high rate
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12. INFRASTRUCTURE
Condition and effectiveness of the city's infrastructure. It includes an assessment of transportation networks, energy infrastructure, and other key elements.
- What is the quality of the current state of the city's infrastructure, including transportation, water, wastewater, and energy systems?1 = low rate, 10 = high rate
- How well does the municipal office prioritize infrastructure projects and allocate funding for maintenance, repair, and expansion of infrastructure systems?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that the city's infrastructure systems are resilient to natural disasters and other climate-related impacts?1 = low rate, 10 = high rate
- How well does the municipal office ensure that infrastructure projects and maintenance activities are carried out in a timely and cost-effective manner?1 = low rate, 10 = high rate
- What is the quality of partnerships does the municipal office have in place with other organizations, such as utilities and transportation agencies, to coordinate and integrate infrastructure systems?1 = low rate, 10 = high rate
- How well does the municipal office promote sustainable and energy-efficient infrastructure, including efforts to reduce greenhouse gas emissions and promote renewable energy?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that infrastructure systems are accessible and meet the needs of all residents, including those with disabilities and those who may face mobility challenges?1 = low rate, 10 = high rate
- How well does the municipal office engage with residents and stakeholders in the planning and development of infrastructure projects, including opportunities for public input and feedback?1 = low rate, 10 = high rate
- What is the quality of policies and procedures does the municipal office have in place to ensure the safety and security of infrastructure systems, including cybersecurity measures?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness of infrastructure investments and identify opportunities for improvement or expansion of infrastructure systems based on performance metrics and data analysis?1 = low rate, 10 = high rate
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13. INFORMATION TECHNOLOGY
Information technology in the city. It includes an assessment of the availability of digital services, cybersecurity, and the digitization of city operations.
- What is the quality of the current state of the city's information technology infrastructure, including hardware, software, and networking systems?1 = low rate, 10 = high rate
- How well does the municipal office ensure the security and privacy of sensitive data and information, including personal and financial data of residents?1 = low rate, 10 = high rate
- What is the quality of measures to ensure the reliability and availability of critical information systems, including disaster recovery and business continuity planning?1 = low rate, 10 = high rate
- How well does the municipal office ensure compliance with regulatory and legal requirements related to information technology, such as data privacy laws and cybersecurity regulations?1 = low rate, 10 = high rate
- What is the quality of partnerships that does the municipal office have with other organizations, such as technology vendors and service providers, to support the development and maintenance of information technology systems?1 = low rate, 10 = high rate
- How well does the municipal office ensure that information technology systems are accessible and meet the needs of all residents, including those with disabilities and those who may face barriers to access?1 = low rate, 10 = high rate
- What is the quality of policies and procedures does the municipal office have to ensure the responsible use of information technology resources by employees, contractors, and other stakeholders?1 = low rate, 10 = high rate
- How well does the municipal office promote the adoption of emerging technologies, such as artificial intelligence and machine learning, to improve service delivery and operational efficiency?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that information technology systems are effectively maintained and upgraded over time, including plans for technology refresh and replacement?1 = low rate, 10 = high rate
- How well does the municipal office evaluate the effectiveness and impact of information technology investments and identify opportunities for improvement or optimization based on performance metrics and data analysis?1 = low rate, 10 = high rate
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14. FINANCE
Transparency and efficiency of the city's budget. It includes an assessment of the allocation of funds, tracking of expenditures, and the accessibility of budget information to citizens.
- What is the quality of the process for developing the annual budget, and how well are budgetary decisions made within the municipal office?1 = low rate, 10 = high rate
- How well are revenues and expenditures tracked and monitored throughout the fiscal year, and what is the quality of mechanisms to detect and address budgetary variances or shortfalls?1 = low rate, 10 = high rate
- How well is financial information reported to stakeholders, such as citizens, investors, and credit rating agencies, and what is the quality of controls to ensure the accuracy and transparency of this reporting?1 = low rate, 10 = high rate
- How well are financial risks and uncertainties assessed and managed, including risks associated with debt, investment, and economic conditions?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that financial decisions are aligned with the municipality's overall mission and objectives, including promoting sustainability and equity?1 = low rate, 10 = high rate
- What is the quality of controls to ensure the integrity and security of financial data and systems, including protection against fraud and cyber threats?1 = low rate, 10 = high rate
- How well are capital projects and infrastructure investments prioritized and funded, and how well are these decisions evaluated for economic and social impact?1 = low rate, 10 = high rate
- What is the quality of measures to ensure that the municipality is in compliance with relevant laws and regulations, such as accounting standards and tax codes?1 = low rate, 10 = high rate
- What is the quality of mechanisms to promote transparency and accountability in financial decision-making, including public reporting and oversight by external auditors or regulators?1 = low rate, 10 = high rate
- How well are financial performance metrics used to evaluate the municipality's overall fiscal health, including debt ratios, liquidity measures, and revenue growth?1 = low rate, 10 = high rate