01. STRATEGIC PLANNING

Develops long-term goals and plans for the company's growth and success.

• How extensively are digital tools utilized in the strategic planning process, including data analysis, trend forecasting, and scenario modeling?1 = low rate, 10 = high rate
• How well are your strategic planning systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or business intelligence tools?1 = low rate, 10 = high rate
• How well-utilized are digital platforms for collaborative strategic planning sessions and virtual workshops with key stakeholders?1 = low rate, 10 = high rate
• What level of automation exists in your strategic planning processes, including the use of decision support systems and predictive analytics?1 = low rate, 10 = high rate
• How well is data analytics used to inform strategic decisions, identify opportunities, and assess potential risks?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for monitoring key performance indicators (KPIs) and tracking progress against strategic objectives?1 = low rate, 10 = high rate
• How advanced is your use of artificial intelligence (AI) or machine learning (ML) in assisting with strategic decision-making and trend analysis?1 = low rate, 10 = high rate
• To what degree are digital collaboration platforms used for communication and coordination within the Strategic Planning team and with other departments?1 = low rate, 10 = high rate
• How comprehensive is your strategic planning analytics infrastructure, and to what extent does it support scenario planning and risk management?1 = low rate, 10 = high rate
• How well-prepared is your Strategic Planning department in terms of cybersecurity and data protection, considering the digital nature of strategic processes?1 = low rate, 10 = high rate

02. CITY ADMINISTRATION

Handles administrative tasks, including office management, facilities, and support services.

No questions found for this category.

03. PUBLIC RELATIONS

Manages the company's image and communication with the public, media, and stakeholders.

• How extensively is your PR strategy integrated with digital channels, including social media, online publications, and digital events?1 = low rate, 10 = high rate
• How well are digital tools utilized for monitoring and managing your organization's online reputation and sentiment?1 = low rate, 10 = high rate
• How well-integrated are your PR systems with other organizational software, such as Customer Relationship Management (CRM) or marketing automation tools?1 = low rate, 10 = high rate
• What level of automation exists in your PR processes, including automated press releases, social media scheduling, and influencer outreach?1 = low rate, 10 = high rate
• How well is data analytics used for measuring the impact of PR campaigns, identifying key performance indicators (KPIs), and adapting strategies accordingly?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for media monitoring, tracking coverage, and analyzing trends in the industry?1 = low rate, 10 = high rate
• How advanced is your use of digital technologies, such as virtual events or webinars, for PR activities?1 = low rate, 10 = high rate
• To what degree are digital platforms used for crisis communication, including real-time updates, social media responses, and online reputation management during challenging situations?1 = low rate, 10 = high rate
• How comprehensive is your PR analytics infrastructure, and to what extent does it support predictive analytics for anticipating public sentiment or trends?1 = low rate, 10 = high rate
• How well-prepared is your PR department in terms of cybersecurity and data protection as part of digital PR practices?1 = low rate, 10 = high rate

04. HUMAN RESOURCES

Responsible for managing personnel matters, recruitment, employee relations, benefits administration, and training.

• How extensively is your recruitment process digitized?1 = low rate, 10 = high rate
• How deeply are employee records and documentation managed through digital platforms?1 = low rate, 10 = high rate
• How well-integrated are your HR systems with other organizational software (e.g., ERP, collaboration tools)?1 = low rate, 10 = high rate
• What is the level of automation in your employee onboarding and offboarding processes?1 = low rate, 10 = high rate
• To what degree are performance management and feedback processes facilitated by digital tools?1 = low rate, 10 = high rate
• How comprehensive is your digital employee training and development platform?1 = low rate, 10 = high rate
• How advanced is your usage of analytics for HR decision-making and workforce planning?1 = low rate, 10 = high rate
• What is the quality of employee self-service options available through digital channels?1 = low rate, 10 = high rate
• How effectively do you use digital tools for employee engagement surveys and feedback collection?1 = low rate, 10 = high rate
• How secure and compliant are your digital HR systems with data privacy regulations?1 = low rate, 10 = high rate

05. FINANCE

Handles financial transactions, budgeting, financial reporting, payroll, and other accounting functions.

• How extensively are financial transactions digitized within your organization?1 = low rate, 10 = high rate
• Are financial reporting and analysis processes automated using digital tools? What is the maturity level of these tools?1 = low rate, 10 = high rate
• How integrated are your financial systems with other enterprise systems, such as ERP or CRM?1 = low rate, 10 = high rate
• What level of automation is in place for routine accounting tasks, such as invoice processing and reconciliation?1 = low rate, 10 = high rate
• How extent is the budgeting and forecasting process facilitated through digital platforms?1 = low rate, 10 = high rate
• How well-utilized are digital tools for expense management and reimbursement processes?1 = low rate, 10 = high rate
• How advanced is your use of data analytics for financial decision-making and strategic planning?1 = low rate, 10 = high rate
• To what degree are financial controls and compliance managed through digital systems?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for managing payroll and employee financial benefits?1 = low rate, 10 = high rate
• How secure and compliant are your digital finance and accounting systems with data privacy regulations?1 = low rate, 10 = high rate

06. MARKETING

Focuses on promoting the company's products or services, conducting market research, advertising, and managing public relations.

• How extensively does your marketing team utilize digital channels for advertising and promotion?1 = low rate, 10 = high rate
• How deep are citizen data and insights leveraged through digital tools for targeted marketing campaigns?1 = low rate, 10 = high rate
• How well-integrated are your marketing systems with customer relationship management (CRM) platforms?1 = low rate, 10 = high rate
• What level of automation exists in your marketing processes, such as lead generation, nurturing, and scoring?1 = low rate, 10 = high rate
• How qualified is social media utilized for brand promotion, citizen engagement, and feedback?1 = low rate, 10 = high rate
• How comprehensive is your digital analytics and reporting infrastructure for measuring marketing performance?1 = low rate, 10 = high rate
• How advanced is your use of artificial intelligence (AI) or machine learning (ML) in marketing strategies?1 = low rate, 10 = high rate
• To what degree are digital marketing tools employed for personalized content creation and delivery?1 = low rate, 10 = high rate
• How effectively are digital marketing platforms utilized for A/B testing and optimization of campaigns?1 = low rate, 10 = high rate
• How well do you leverage marketing automation tools for managing workflows and campaigns?1 = low rate, 10 = high rate

07. OPERATIONS

Oversees the day-to-day activities of the company, ensuring efficiency and effectiveness in processes and workflow.

• How extensively are your operational processes digitized, including workflow management and task automation?1 = low rate, 10 = high rate
• How deeply are your supply chain and logistics processes integrated with digital technologies for real-time tracking and optimization?1 = low rate, 10 = high rate
• How well does your Operations department utilize digital tools for inventory management and demand forecasting?1 = low rate, 10 = high rate
• What level of automation exists in your production processes, including machinery and equipment controlled by digital systems?1 = low rate, 10 = high rate
• How often are digital platforms used for monitoring and ensuring the quality control of products or services?1 = low rate, 10 = high rate
• How effectively are digital collaboration tools utilized for communication and coordination within the Operations team?1 = low rate, 10 = high rate
• How advanced is your use of data analytics for optimizing operational efficiency and identifying improvement opportunities?1 = low rate, 10 = high rate
• To what degree are maintenance and asset management processes digitized, utilizing tools such as Computerized Maintenance Management Systems (CMMS)?1 = low rate, 10 = high rate
• How well-integrated are your operations systems with other organizational software, such as ERP or customer (citizen) service platforms?1 = low rate, 10 = high rate
• How secure and compliant are your digital operations systems with data privacy and cybersecurity regulations?1 = low rate, 10 = high rate

08. CITY DEVELOPMENT

Conducts research to develop new products, improve existing ones, or enhance business processes.

No questions found for this category.

09. INFORMATION TECHNOLOGY

Manages the organization's technology infrastructure, including hardware, software, networks, and cybersecurity.

• How advanced is your organization's overall IT infrastructure, including hardware, networks, and cloud services?1 = low rate, 10 = high rate
• How well are IT service management processes automated, including incident resolution, change management, and ticketing systems?1 = low rate, 10 = high rate
• How well-integrated are your IT systems with other organizational departments, such as HR, finance, and operations?1 = low rate, 10 = high rate
• What level of automation exists in your cybersecurity measures, including threat detection, response, and regular security assessments?1 = low rate, 10 = high rate
• To what extent is your IT department utilizing DevOps practices and tools for software development and deployment?1 = low rate, 10 = high rate
• How effectively are digital tools used for monitoring and managing the performance of IT infrastructure and applications?1 = low rate, 10 = high rate
• How advanced is your IT department in implementing and utilizing artificial intelligence (AI) or machine learning (ML) technologies?1 = low rate, 10 = high rate
• To what degree are IT processes aligned with industry best practices and standards, such as ITIL (Information Technology Infrastructure Library)?1 = low rate, 10 = high rate
• How comprehensive is your organization's disaster recovery and business continuity planning, including the use of digital technologies for data backup and recovery?1 = low rate, 10 = high rate
• How well-prepared is your IT department in terms of compliance with data protection and privacy regulations, such as GDPR or HIPAA?1 = low rate, 10 = high rate

10. PROJECT MANAGEMENT

Coordinates and oversees specific projects to ensure they are completed on time and within budget.

• How extensively are project management processes digitized, including task tracking, resource allocation, and project documentation?1 = low rate, 10 = high rate
• How well are your project management systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or collaboration tools?1 = low rate, 10 = high rate
• How well-utilized are digital tools for collaborative project planning and virtual project team meetings?1 = low rate, 10 = high rate
• What level of automation exists in your project management processes, including the use of project management software, automated reporting, and workflow automation?1 = low rate, 10 = high rate
• How well is data analytics used for project performance analysis, risk management, and decision-making?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for real-time project tracking, progress monitoring, and milestone tracking?1 = low rate, 10 = high rate
• How advanced is your use of artificial intelligence (AI) or machine learning (ML) in optimizing project management processes and predicting potential issues?1 = low rate, 10 = high rate
• To what degree are digital collaboration platforms used for communication and coordination within the project team and with external stakeholders?1 = low rate, 10 = high rate
• How comprehensive is your project management analytics infrastructure, and to what extent does it support predictive analytics for resource planning and project delivery timelines?1 = low rate, 10 = high rate
• How well-prepared is your Project Management department in terms of cybersecurity and data protection, considering the digital nature of project management processes?1 = low rate, 10 = high rate

11. LOGISTICS

Manages the procurement, production, and distribution of goods and services, optimizing the supply chain.

• How extensively are your logistics and supply chain processes digitized, including order processing, inventory management, and shipment tracking?1 = low rate, 10 = high rate
• How well are your logistics systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) tools?1 = low rate, 10 = high rate
• How well-utilized are digital technologies for real-time monitoring and optimization of your transportation and distribution networks?1 = low rate, 10 = high rate
• What level of automation exists in your warehousing processes, including the use of robotics or warehouse management systems (WMS)?1 = low rate, 10 = high rate
• How well is data analytics used to optimize logistics operations, identify inefficiencies, and enhance overall supply chain performance?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for route optimization, reducing transportation costs, and minimizing environmental impact?1 = low rate, 10 = high rate
• How advanced is your use of Internet of Things (IoT) devices for tracking and monitoring the condition of goods during transit?1 = low rate, 10 = high rate
• To what degree are digital platforms used for collaboration and communication with suppliers, carriers, and other stakeholders in the logistics network?1 = low rate, 10 = high rate
• How comprehensive is your logistics data analytics infrastructure, and to what extent does it support predictive analytics for demand forecasting and inventory planning?1 = low rate, 10 = high rate
• How well-prepared is your Logistics department in terms of cybersecurity and data protection as part of digital logistics practices?1 = low rate, 10 = high rate

12. QUALITY ASSURANCE

Ensures the quality and reliability of products or services through testing and quality control processes.

• How extensively are your quality assurance processes digitized, including testing, inspection, and documentation?1 = low rate, 10 = high rate
• How well are your QA systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or Product Lifecycle Management (PLM) tools?1 = low rate, 10 = high rate
• How well-utilized are digital tools for real-time monitoring and analysis of quality metrics and key performance indicators (KPIs)?1 = low rate, 10 = high rate
• What level of automation exists in your testing processes, including the use of test automation frameworks and tools?1 = low rate, 10 = high rate
• How well is data analytics used for root cause analysis, trend identification, and continuous improvement in quality processes?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for managing and documenting compliance with industry standards and regulations?1 = low rate, 10 = high rate
• How advanced is your use of digital technologies, such as artificial intelligence (AI) or machine learning (ML), in enhancing quality control and assurance processes?1 = low rate, 10 = high rate
• To what degree are digital platforms used for collaboration and communication within the QA team and with other departments?1 = low rate, 10 = high rate
• How comprehensive is your QA data analytics infrastructure, and to what extent does it support predictive analytics for identifying potential quality issues?1 = low rate, 10 = high rate
• How well-prepared is your QA department in terms of cybersecurity and data protection, considering the digital nature of quality assurance processes?1 = low rate, 10 = high rate

13. CUSTOMER SERVICE

Handles customer inquiries, complaints, and support, aiming to provide excellent customer service.

• How extensively is your citizens support process digitized, including ticketing systems, case management, and communication channels?1 = low rate, 10 = high rate
• How well are citizens interactions and inquiries managed through digital channels, such as chatbots, social media, or online portals?1 = low rate, 10 = high rate
• How well-integrated are your citizen service systems with other organizational software, such as CRM and knowledge management tools?1 = low rate, 10 = high rate
• What level of automation exists in your citizen support workflows, including automated responses, self-service options, and proactive issue resolution?1 = low rate, 10 = high rate
• How well is data analytics used to gain insights into citizen interactions and improve the quality of service?1 = low rate, 10 = high rate
• How effectively are digital tools utilized for citizen feedback collection, satisfaction surveys, and sentiment analysis?1 = low rate, 10 = high rate
• How advanced is your use of artificial intelligence (AI) or machine learning (ML) in citizen service operations, such as for predictive issue resolution?1 = low rate, 10 = high rate
• To what degree are citizen service agents equipped with digital collaboration tools for internal communication and coordination?1 = low rate, 10 = high rate
• How comprehensive is your citizen service knowledge base, and to what extent is it accessible through digital channels?1 = low rate, 10 = high rate
• How well does your citizen service department leverage digital technologies to ensure data security and compliance with privacy regulations?1 = low rate, 10 = high rate

14. LEGAL CASES

Deals with legal matters, compliance, contracts, and any legal issues that may arise.

• How extensively are legal processes digitized, including contract management, case tracking, and document storage?1 = low rate, 10 = high rate
• How well are your legal systems integrated with other organizational software, such as Enterprise Resource Planning (ERP) or document management tools?1 = low rate, 10 = high rate
• How well-utilized are digital tools for legal research, case analysis, and staying updated on regulatory changes?1 = low rate, 10 = high rate
• What level of automation exists in your legal processes, including the use of e-signatures, document automation, and legal workflow management?1 = low rate, 10 = high rate
• How well is data analytics used in legal decision-making, risk assessment, and trend analysis?1 = low rate, 10 = high rate
• How effectively are digital collaboration tools utilized for communication and coordination within the Legal department and with external partners?1 = low rate, 10 = high rate
• How advanced is your use of artificial intelligence (AI) or machine learning (ML) in assisting with legal research, contract analysis, or due diligence?1 = low rate, 10 = high rate
• To what degree are digital platforms used for legal document collaboration and version control?1 = low rate, 10 = high rate
• How comprehensive is your legal analytics infrastructure, and to what extent does it support predictive analytics for legal risk management and compliance?1 = low rate, 10 = high rate
• How well-prepared is your Legal department in terms of cybersecurity and data protection, considering the digital nature of legal processes?1 = low rate, 10 = high rate